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Thursday, 14 December 2017

How MTN, GLO Networks Punish Abuja Subscribers

How MTN, GLO Networks Punish Abuja Subscribers

MTN and GLO logo

A new report has revealed the suffering Nigerians are facing in the hands of network providers especially in Abuja.

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Subscribers of some mobile networks in the Federal Capital Territory (FCT) have decried their inability to make calls or browse the internet in the last two days.

Many of the subscribers, who spoke with the News Agency of Nigeria (NAN) on Thursday in Abuja, complained that they could not make or receive calls for about 48 hours now, especially on their MTN and GLO Networks.

They said that they could not even send text messages because such messages usually returned undelivered.

Mrs Kate Solomon, a Public Servant and an MTN subscriber said the network had been so bad that she could not even make a single call for the past two days.

“I needed to get a message across to my son since yesterday but I have tried all I could to call to no avail and the worst of it is that I cannot also send text message.

“I do not know what is happening but the network provider should have noticed a disruption and do something about it, this is not right at all, I feel lost.

“The regulatory bodies should do something about the disruptions that occur with the network delivery services and sensitise users first; in the climes where all things are done orderly subscribers are informed.”

Mrs Deborah Adeyemi, a journalist said her MTN network was working perfectly on Wednesday but had since disappeared since the beginning of Thursday.

Adeyemi, who also uses GLO network, expressed worry that the network had been malfunctioning for the past three days – appearing and disappearing.

“I cannot imagine the kind of network providers we have in this country. I cannot really say what is happening these networks.

“It is so crazy when you have data and you cannot connect to know what is happening around the world.

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“As a journalist, I need the network to be able to do my job but for the past three days I cannot access my mail; this is so disheartening.”

However, a 9mobile subscriber, Mr Joseph Udoh said that his network had been functioning well, adding that there had not been any hitch in his mobile service.

“I have been making and receiving calls without and hitches and was surprised to hear others complaining about the poor services from other networks.”

He however called on the network providers to do something fast to resolve the issues to enable citizens enjoy the services they paid for.

When contacted by NAN, an official of MTN, who requested not to be mentioned said it was a “Down Time” problem,  which was currently being addressed by the network provider’s engineers.

“By the end of the day (Thursday), the issue will be addressed. We apologise to our customers,” he said.

A Glo official, who also requested anonymity said that the poor network issue could be as a result of site maintenance which is being addressed.

-NAN

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